This document outlines how The Health Heroine Ltd collects data, how it is used, who we may share that information with and how we keep it secure. It works hand-in-hand with the Terms and Conditions of Use, found on this website.

We keep our Privacy Notice under regular review. This Privacy Notice was last reviewed in May 2018.

We are registered with the Information Commissioner’s Office (ICO) ICO website. Our Registration Number is: z3508019. For more information, visit the ICO website.

For the purposes of the Data protection Act 1998, the Data Controller is The Health Heroine Ltd of 39 Elmfield Gardens, Newcastle upon Tyne, Tyne and Wear, United Kingdom, NE3 4XB, (info@www.thehealthheroine.com).

Please read this Policy carefully before sharing any personally identifiable information.

What We Do

The Health Heroine Ltd provides health and wellbeing coaching services to clients to improve their health through food and lifestyle interventions.

Other services we provide are seminars, webinars, workshops and retreats.

What personally identifiable information is obtained by The Health Heroine Ltd?

You provide us with personal data in the following ways:

  • By completing a health and lifestyle questionnaire
  • By signing a terms of engagement form
  • During a health coaching consultation
  • Through email, over the telephone or by post
  • By booking an online appointment via our online booking system
  • By taking credit card and online payment
  • By using, registering or placing an order on this website at https://www.thehealthheroine.com

This information may include the following:

  • basic details such as name, address, contact details and next of kin
  • details of contact we have had with you such as referrals and appointment requests
  • health information including your previous medical history, dietary, lifestyle, supplement and medicine details
  • bank details (via PayPal)

Additional information we may obtain is:

Technical data such as the IP address of the machine you use when using, registering or placing an order on this website. The Health Heroine Ltd will not collect such information from users while they use the web site unless they voluntarily provide it to us and authorise us to collect such information. Users may provide other information about themselves from which they can be identified.

Please note that is you choose to book/purchase a nutritional therapy programme as part of your health and wellbeing coaching plan/programme your data and consent will be protected as outlined in the PRIVACY POLICY relating to The Health Heroine Nutrition Clinic (available on The Health Heroine Nutrition Clinic Website (THHNC Privacy Policy).

How is the information used?

This Website is owned by The Health Heroine Ltd (hereafter “Company”) , a company registered in England and Wales.

We take user privacy seriously and take reasonable efforts to protect it. We have created this Privacy Policy (hereafter “Policy”) in order to share with you our information collection and use practices.

By using, registering or placing an order on this website at https://www.thehealthheroine.com, you consent to the collection, use and transfer of your information under the terms of this policy. Since this is a growing web site and because Internet technologies are constantly evolving, this Policy is subject to change at any time and any changes will be posted on this page.

This Policy works hand-in-hand with the Terms and Conditions of Use, found elsewhere on the web site.

What personally identifiable information is obtained by The Health Heroine Ltd?

You provide us with personal data in the following ways:

  • Through email, over the telephone or by post
  • By booking an online appointment via our online booking systemBy taking credit card and online payment
  • By using, registering or placing an order on this website at https://www.thehealthheroine.comThis information may include the following:
  • basic details such as name, address, contact details and next of kin
  • bank details (via PayPal)

Additional information we may obtain is:

Technical data such as the IP address of the machine you use when using, registering or placing an order on this website. The Health Heroine Ltd will not collect such information from users while they use the web site unless they voluntarily provide it to us and authorise us to collect such information. Users may provide other information about themselves from which they can be identified.

When you visit, register or order products or services on https://www.thehealthheroine.com you may be asked to, or of your own volition, provide information from which you can be identified, including your name, email address, home or Company address etc as well as text you may upload and other technical data such as the IP address of the machine you use. The Company will not collect such information from users while they use the web site unless they voluntarily provide it to us and authorise us to collect such information. Users may provide other information about themselves from which they can be identified.

The Company may use or disclose all such information in order to:

  • fulfil a sale of a product or service including sharing such information with its partners and suppliers
  • carry out the service as requested by you
  • support marketing activities
  • to retain health records for insurance purposes and for registrant body

We may also disclose personally identifiable information in the establishment or exercise of legal rights or defences against legal claims, to comply with applicable laws or regulations, to comply with a valid legal process, such as a search warrant, subpoena or court order or to investigate suspected fraud or a violation of our Terms and Conditions of Use. We will never sell user information to any 3rd-party not affiliated with the Company, without your specific and unambiguous consent, except in connection with the sale or merger of the Company or the division responsible for such services provided.

User may ‘opt out’ by contacting customer service at info@www.thehealthheroine.com.

The Company may, from time to time, send or post surveys or requests for your feedback in order to help us make our web site and services better. Any responses we receive from users will be used only to evaluate our web site and services and no personally identifiable information from respondents will be shared with any non-employees of Company, except that information provided in the Feedback/Comments areas.

If you are chosen for a promotion or as a winner in a contest, you give the Company permission to use your name, image and other information about you, for marketing purposes.

To maintain customer service standards and to assist staff training, we may record and monitor incoming calls.

What non-personally identifiable information does the Company collect and how is it used?

The Company collects and tracks certain non-personally identifiable information, including, but not limited to, IP numbers and browser type, access times, domain names, usage habits and other information which does not specifically identify any individual.

Does The Health Heroine Ltd have a newsletter?

The Company regularly sends out a Newsletter via email (hereinafter “Newsletter”) to all Users (unless they have ‘opted-out’). In these Newsletters, we may inform you about new features from The Health Heroine Ltd and about the upcoming week’s events or special promotions.

User may choose to unsubscribe from the Newsletter at any time by sending an email to Customer Service at info@www.thehealthheroine.com.

Disclosure of your information

The information you provide to us may be accessed by or given to third parties who act for us for the purposes set out in this policy or for other purposes approved by you. Those parties process information, fulfil and deliver orders, process credit card payments and provide support services on our behalf. We may also pass aggregate information on the usage of our website to third parties but this will not include information that can be used to identify you.

Where you have consented when providing us with your details, we may also allow other companies in our group, to contact you occasionally about products and services which may be of interest to you. They may contact you by e-mail. If you change your mind about being contacted by these companies in the future, please let us know at info@www.thehealthheroine.com.

You agree that we may disclose your identity and contact details to (1) any third party who claims to us that any material posted or uploaded by you to our site constitutes a violation of their intellectual property rights or their rights of privacy, and (2) to other companies and organisations for the purposes of fraud protection and credit risk reduction.

Finally, if our Company enters into a joint venture with or is sold to or merged with another Company entity, your information may be disclosed to our new Company partners or owners.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk.

Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.

Does the Company use cookies?

Cookies are small text files that a website can write to your computer. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. We use cookies to identify you and allow you to log in once to our web site and search or post without having to log in again and again. Cookies are also used by our affiliates or links to identify you as a User of https://www.thehealthheroine.com.

The following is a summary of the types of cookies that are being used on this site, along with information on how you can block them.

Cookie Type Cookie File Names Purpose Active on this site More Information
Essential Site Cookies Various Site cookies are essential to the operation of this website. They are usually set when you first visit the site and deleted when you close your browser. If blocked, this site will not operate correctly No n/a
CMS (Content Management System) Various Cookies are set by our CMS/Blog system when you first visit this site. These cookies are not used by The Health Heroine Ltd. These cookies are usually deleted when a user closes their browser Yes n/a
Google Analytics _utma, _utmb, _utmc, _utmz These cookies are used to collect information about how visitors use our site. The information is used to compile reports that let us improve the site. The information is collected in any anonymous form, including the number of visits to this site, how you arrived at the site, and which pages you visted. Yes You can opt-out of these cookies by following this link: http://tools.google.com/dlpage/gaoptout
Adverts Various Our advertisers may use cookies to serve you with adverts based on your previous search and web usage. These cookies are not used directly by The Health Heroine Ltd. Yes You can visit http://www.youronlinechoices.com/uk/your-ad-choices for more information on how the information is used, and how you can block them.
Site Cookie Acceptance cookietab-last-shown-time, cookietab-consent These cookies are used to record if a user has accepted the use of cookies on this website Yes n/a

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

The Company does not use Cookies to store information such as credit card numbers, telephone numbers, or other information you provide.
This Privacy Policy only covers the use of Cookies by The Health Heroine Ltd. It does not cover the use of Cookies by any other 3rd-party or advertisers.

Is my information private with Company merchants?

The Health Heroine Ltd web site may contain links to various 3rd-party web sites and the external web sites of our advertisers and/or 3rd-party partners. Each of these web sites may have a privacy policy that differs from that of The Health Heroine Ltd. This Policy does not cover the privacy policies of other web sites. We urge you to check the privacy policies of each web site that you may visit or interact with.

The only Voluntary Information that may be shared between Company and one of our partner web sites is that which pertains to information used in the furtherance of tracking an order and providing you with correct information regarding same.

Order information, including order numbers and amounts, may be available to the Company, affiliate merchants and 3rd-party affiliate program management companies, for accurate tracking purposes. The Company will not release this information to other parties unless you request it.

The Health Heroine Ltd provides banner and other advertising on its web site, from Google and other third parties, that may place and read cookies on your browser, or use web beacons to collect information in the course of advertisements being served. If you are concerned about your privacy regarding these advertisements, please refer to Google’s (or other third party) privacy policies.

What about data security?

We employ security measures to protect, so far as reasonably possible, your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires or permits.

The Company requires that our advertisers and partners ensure the security of the data that users provide to them, however, in the event of a breach of their security measures, you agree that the Company will not be liable for any losses or damages.

The Company limits access to personal information about users to employees, for whom we reasonably believe it is necessary, in order to provide products or services.

May I see the information the Company collects about me?

Every individual has the right to see, amend, delete or have a copy, of data held that can identify you, with some exceptions. You do not need to give a reason to see your data.

If you want to access your data, you must make a subject access request in writing to info@www.thehealthheroine.com.

Under special circumstances, some information may be withheld. We shall respond within 20 working days from the point of receiving the request and all necessary information from you. Our response will include the details of the personal data we hold on you including:

  • Sources from which we acquired the information
  • The purposes of processing the information
  • Persons or entities with whom we are sharing the information

You have the right, subject to exemptions, to ask to:

  • Have your information deleted
  • Have your information corrected or updated where it is no longer accurate
  • Receive a copy of your personal data, which you have provided to us, in a structured, commonly used and machine readable format and have the right to transmit that data to another controller, without hindrance from us.
  • Object at any time to the processing of personal data concerning you

We do not carry out any automated processing, which may lead to automated decision based on your personal data.

If you would like to invoke any of the above rights, then please write to the Data Controller at 39 Elmfield Gardens, Newcastle upon Tyne, Tyne and Wear, United Kingdom, NE3 4XB or email info@www.thehealthheroine.com

You are entitled to see the personal information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us at info@www.thehealthheroine.com.

We do not raise any charge in providing you with details of the information we hold about you, but we may raise a charge where such requests are manifestly unfounded or excessive, in particular because of their repetitive character, we may either charge a reasonable fee taking into account the administrative costs of providing the information or communication or taking the action requested or refuse to act on the request.

You are entitled to see the personal information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us at info@www.thehealthheroine.com. We do not raise any charge in providing you with details of the information we hold about you, but we may raise a charge where such requests are manifestly unfounded or excessive, in particular because of their repetitive character, we may either charge a reasonable fee taking into account the administrative costs of providing the information or communication or taking the action requested or refuse to act on the request.

Analytics

The Health Heroine Ltd uses analytics software in order to help the understanding of trends in popularity of our website and of different sections. We make no use of personally identifiable information in any of the statistical reports we use from this package. We use an analytics package called Google Analytics who provide details of their privacy policy on the Google website.

Can I Opt-out?

The Company gives users the option to remove personally identifiable information from our list of active users.

You may also choose to opt-out of certain communications from the Company, such as our Newsletter.

If you want to unsubscribe or opt-out of communications from us, send an email to Customer Service at info@www.thehealthheroine.com. We will respond within 48 hours.

The Company is not responsible for removing personally identifiable information from the lists of any 3rd-party partner or advertiser who has previously been provided your information in accordance with this Policy.

Where is the web site located?

The Company web site is maintained in the United Kingdom. If you are located outside of the U.K., by using the web site, you authorise the import of your information and its use, as specified in this Policy.

What is the minimum age to use this website?

Use of https://www.thehealthheroine.com and products/services are intended for persons who are eighteen (18) years or older, or Company entities.

If proof comes to the attention of the Company that an individual user is under the age of eighteen (18) years and

is accessing our services and/or products without the consent, approval or authorisation of their parents or legal guardian or other person with legally recognised parental authority, the Company will immediately terminate such account.

Will there be changes to this Privacy Policy?

The Company reserves the right to amend this Policy at any time, in the event that this becomes necessary after initial release, or in the event that it becomes necessary with respect to additional, deleted, modified or amended services provided by Company.

The Company will not personally notify you of any amendments to this Policy. Users are urged to check this Policy frequently in order to determine whether any changes have been made. Users understand and agree that continued use of the Company web site assumes that they have read and accepted this Policy, as it may be amended from time to time.

Where can I access this policy?

This Policy is accessible from the Home Page of the Company web site, under the link “Privacy Policy”.

Spy ware

The Company never uses or installs spy ware on user computers, nor do we use spy ware to retrieve information from user computers.

Your California Privacy Rights

IF YOU ARE A USER IN CALIFORNIA, USA: The State of California, USA, has passed legislation requiring certain specific disclosures be made available to California residents who use the Internet and provide information that may be used for marketing purposes. That legislation requires any Company that discloses a customer’s personal information (as defined by the “Act”) to any 3rd-party, for direct marketing purposes, to provide the customer a method for obtaining the names, addresses and certain other specified details of anyone who might have received that personal information. If you are a California resident you may request this information from Company by writing to:

The Health Heroine Ltd,
39 Elmfield Gardens, ,
Newcastle upon Tyne,
Tyne and Wear,
United Kingdom,
NE3 4XB,

Attn: California, USA Privacy Rights.

or by sending an e-mail, with “California, USA Privacy Rights” in the subject line, to info@www.thehealthheroine.com. The Health Heroine Ltd is not obligated to respond to more than one such request from User per calendar year.

Complaints

If you have a complaint regarding the use of your personal data then please contact us by writing to the Data Controller 39 Elmfield Gardens, Newcastle upon Tyne, Tyne and Wear, United Kingdom, NE3 4XB or email info@www.thehealthheroine.com and we will do our best to help you.

If your complaint is not resolved to your satisfaction and you wish to make a formal complaint to the Information Commissioner’s Office (ICO), you can contact them on 01625 545745 or 0303 1231113.

We are happy to provide any additional information or explanation needed. Any requests for this should be sent to the info@www.thehealthheroine.com.